Dear Sir, I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities. After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃. This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration. Yours faithfully, Li Ming [文章点评] 这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。
投诉信1（严重） I write this letter to you to I write this letter to you to make some complaints about the terrible treatment I have experienced. _____There' s something wrong with it. That makes me extremely unhappy. I think your store should take full responsibility. As my rights were severely violated, I hereby demand _____to pay for my loss. As the Consumers' Right Law states, I want an additional compensation. Apart from this, I require serious apologies. And considering the seriousness of the matter, I withhold my right to sue_____if my demands are not properly handled. I insist that you give me a satisfactory reply. Look forward to your reply. Sincerely yours， 投诉信2（轻微） Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and: 1) ask for a new room next term, 2) you would prefer a single room, 3) explain your reasons. Dear Sir or Madam: I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate's inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution is for me to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely, Li Ming(128)。
I am adding to do TIGO of wireless get to the Internet card, the operator started recruiting a lot of customers in April, declaring 100,000 fill ground to hire by the month(after confirm that 100 just network leasing fee, get to the Internet to still need to press word stanza a charge), since can make a phone call, and then can get to the Internet, but get to the Internet physically fee press actual the word stanza take, unlimited hour unlimited soon and afterwards the operator sends letter elucidation to release a quite a few kind to get to the Internet to serve for customer May, having a service is monthly USD 40 to hire by the month unlimited hour unlimited soon(I feel this is still better), I didn't notice at that time;In fact I want of the service hire by the month, the unlimited hour is soon unlimited, handing over once pure, ha ha, I have after spending 1,000,000 filled ground to do this card for useless two monthses, period operators all press word stanza a charge of, this time of not much, go to 9 the end of the month the card still have up 230,000 fill ground, but the card lend to the friend behind friend up of very fierce, think to is what I imagine to hire by the month, result 45 sky 4,500,000 fill ground, I seek a customer service center on asking to be frightened to death, in fact my card up only 1,000,000 fill ground, press say the top of my card has no money service the company should break for me, then I inquire to need to repair to do those procedures to change a fix menu in restaurant, but it have no, this card has been overdrawing until 4,500,000 fill ground to just stop a net, I is top not net just ask a service, feel not very great, this kind of card I do 4 before, I change that a few cards which didn't overdraw a fix menu in restaurant, monthly USD 40, felling can, but that card service that overdraws want to accept those 4,500,000
投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。
Please send us a correction on part of our order WP-11.
All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.Will you kindly take back
1 Directions: Write a letter to a store, making a complaint about its delivery. You should write about 100 words on ANSWER SHEET Do not sign your own name at the end of the letter. Use “Wang Hua” instead. Do not write the address. Dear Sir or Madam, I am writing to make a complaint against your bad delivery service. I'm afraid that the enclosed CD player doesn't work. It is the third one I've got to return this month. Other than the three I've had to return recently, I've always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage. I look forward to your reply and proper resolution of my problem, and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by the address on the envelope or by phone at 6668888.2 Dear Sir or Madam,I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.Yours sincerely,Zhang Wei3 Dear Sir/Madam,I am writing to comlain about a Microcomputer I purchased from your company.I purchased a computer from your company on 05/07/2010 and it was delivered by your company to my house on 08/07/2010. When we opened the box, we noticed there was two dents at the back of the computer and there are some scratches on the screen.I would like you to arrange for another brand-new computer to be delivered to me as soon as possible. Otherwise, I would like to have my full refund.Yours faithfully, xxx。
Dear Sir or Madam,
I am writing to let you know the deplorable attitude of one of your staff members.
I received my telephone bill for the previous month and found there were some mistakes in calculation: I had been overcharged for 3 long-distance calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. She interrupted me continually and even said it was my fault. Such a way of communicating with clients is unacceptable.
I would like to suggest that you look into the matter as soon as possible and ask the girl to make a formal apology to me. An early response will be appreciated.
Dear Sir or Madam,
I am writing to make a complaint against your bad delivery service.
I'm afraid that the enclosed CD player doesn't work. It is the third one I've got to return this month.
Other than the three I've had to return recently, I've always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage.
I look forward to your reply and proper resolution of my problem, and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by the address on the envelope or by phone at 6668888.
Dear Manager,I bought a cellphone SQ200 from the The First Department Store several days ago and found that I can't take pictures and send or receice messanges because of the malfunction of the phone.Would you please check the cellphone and replace a new one for me or refund the payment.
I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated. Best wishes,